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What does a Medical Office Assistant Do?

Medical Office AssistantA medical office assistant (MOA) performs a wide variety of tasks depending on the work environment.
For example, a hospital-based MOA may have more specialized duties. On the other hand, an MOA in a doctor’s office, especially a small one, may perform a wide variety of tasks. In addition, offices will be structured differently. In some cases, an MOA may report to a office manager. Otherwise, they may report directly to a doctor.

In any case, good communication and organizational skills will be essential to your success.

What clinical duties does a Medical Office Assistant perform?

A medical office assistant may prepare the exam room and charts, take down vital signs, ready samples for lab testing and assist the physician as needed.

As an MOA you cannot diagnose or treat the patient, but you may have to measure and record vital signs, such as blood pressure.

What is your customer service role?

A medical office assistant is usually the first person the patient sees when they arrive. You will need to demonstrate good customer service skills. You will often have to deal with difficult patients while maintaining a calm demeanour. In fact, some offices are very busy and you will need to multi-task.

Most importantly, you will need to be professional. You will be handling confidential patient information.

A good phone manner is essential for this position. Phone tasks include booking appointments and responding to patient inquiries.

What administrative skills do you need to have?

You will need to be proficient at using computers. You’ll be taking down the patient information at the front desk and booking appointments. You will also need to process the patient’s insurance information. Software applications may include

  • Billing
  • Appointment tracking
  • Record management
  • Insurance processing
  • Bookkeeping
  • Email

Organizational skills will be essential. You will often have to keep track of inventory and order supplies.

What you will learn at Accelerated Career Institute (ACI)

At Accelerated Career Institute (ACI), we understand the complexities of working in a busy office environment. Our program offers the skills to succeed in this challenging role. You will learn about medical science, transcription, billing, and office procedures. You will also develop excellent customer service skills and the ability to work well with all team members. View the courses/curriculum. 

If you are ready to start your career as a Medical Office Assistant, get in touch with us today. We’d be happy to answer your questions and assist you with the application.